Remote Healthcare Call Center Representative

Through our dedicated associates, Conduent delivers mission\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Healthcare Contact Center Associate** **\-Work from Home** **About the Healthcare Call Center Associate role:** As a member of the Customer Experience team, you will handle telehealth\-based phone calls and email inquiries. Call drivers can include insurance verifications, benefits education, billing questions, prescription issues, technical challenges including up to real\-time support during time sensitive situations. You manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate. **There are plenty of career growth opportunities within the healthcare team!** * You Must have Open Flexibility: Hours of Operation: 24/7/365 * Production Schedules are based on Business Need/Will be assigned during training. * The pay rate is $16\.50 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. * Health benefits (medical, dental, vision) are available on the first day of employment. * Paid time off is accrued after 180 days (about 6 months) of employment. * Fully work from home. * Successfully learn to navigate 3 systems with an average of 20 calls per day. **What we look for:** We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare\-related calls. Customer service experience is a plus but not required. To be successful in this role, you will: * Manage a steady volume of incoming calls from customers while navigating multiple systems. * Successfully completed a 3\-week virtual training class and 1 week of Nesting. (You cannot miss a day of training). * Successfully complete customer service assessment \& typing test on a computer (not compatible with mobile devices). * Great problem\-solving skills * Ability to effectively multi\-task * Excellent communication skills * Availability to work weekends. * High school diploma, GED, or college degree * Successful completion of a background check is required for this position. * Production schedules are provided during training. **About the Healthcare Call Center Role:** * Answer questions about services, provider availability, insurance coverage, visit costs, etc. * Assist patients in scheduling appointments for virtual consultations with healthcare providers * Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc. * Investigate patient reports of inco