Director, HR Service Delivery Technology

* Sunnyvale, CA, United States * Not Remote * Human Resources * JOB218644 **Meet your manager, Nic** **Nic Jagoe** VP, Talent Acquisition, Sunnyvale ### **Company Description** It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at **Intuitive**. As a global leader in **robotic\-assisted surgery** and **minimally invasive care**, our technologies—like the **da Vinci surgical system** and **Ion**—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help **transform the future of healthcare**, you’ll find your purpose here. ### **Job Description** **Primary Function of Position:** The Director, HR Service Delivery Technology is responsible for leading the product strategy, roadmap execution, and continuous improvement of HR service delivery technologies with an AI native approach that support employees across the entire employee lifecycle. Reporting to the Sr. Director, HR Technology \& Digital Employee Experience, this leader serves as the primary HR technology partner for HR service delivery experiences, leveraging ServiceNow HR Service Delivery (HRSD), AI\-powered capabilities, workflow automation, and knowledge management solutions to enhance employee experience and operational effectiveness. This role sits within the HR organization and works in close partnership with Enterprise Technology, which owns and manages the ServiceNow platform. Together, these teams will deliver scalable, intelligent, and consumer\-grade employee experiences while enabling HR service teams with modern tools, automation, and AI\-assisted workflows. The successful candidate is product\-minded HR technology leader who combines employee\-centric design, service delivery expertise, and AI innovation to create modern, seamless, and intelligent HR service experiences. This leader excels at translating HR business needs into scalable technology solutions and building strong partnerships with Enterprise Technology to deliver measurable employee and business outcomes. **Key Responsibilities** **HR Service Delivery Product Strategy \& Leadership** * Own the vision, roadmap, and strategic direction for HR Service Delivery technologies, with a focus on ServiceNow HRSD and digital employee experiences. * Partner with HR, Enterprise Technology, and business stakeholders to identify opportunities for innova