Call Center Patient Service Representative - Remote

Call Center Patient Service Representative About the Role Are you someone who thrives at fast paced working environments? This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us. What You’ll Do Patient Registration \& Scheduling * Answer incoming telephone calls in a fast paced call center environment. * Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness. * Assess root cause of the inquiry to provide first call resolution. * Determine which calls are appropriate for referral to clinical staff. * Interact with clinical staff * Research patient specific clinical information within the EMR to fax test orders to testing facilities as requested. * Mail welcome letter and appointment cards to new patients. * Must follow clinical protocols by asking pertinent questions to collect patient data. * Recognize an emergent situation and triage call to appropriate clinical department. What We’re Looking For You’re organized, people\-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued. * High school diploma or GED required. * Excellent oral and written communication skills. * Accurate data entry skills with the ability to manage high volumes in a fast\-paced environment. * Experience with call center preferred. * Knowledge of medical terminology is a plus. * A commitment to patient\-centered care, health equity, and serving diverse, underserved communities. Schedule \& Locations We are hiring full\-time for this remote position. You'll be scheduled during normal hours of operation, which may include evenings and weekends. Occasional unscheduled overtime may occur. Benefits at Thundermist Health Center Full\-Time Employees Working 40\+ Hours/Week * Health, Dental, and Vision Insurance * Life Insurance ($75,000\) and Long\-Term Disability — at no cost * Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000\) * Retirement Plan with 1:1 employer match up to 4% * Critical Illness, Accident Insurance, and Hospital Indemnity * Wellness Reimbursement up to $200/year * PTO starting at 22 days, increasing with tenure, plus 6 paid holidays Employees Working 30\-39 Hours/Week * Health, Dental, and Vision Insurance * Flexible Spending Accounts * Retirement Plan with 1:1 employer match up to 4% * Critical Illness, Accident Insurance, and Hospital Indemnity * Wellness Reimbursement up to $200/year * Pro\-rated PTO, plus 6 paid holidays Employees Working 20\-29 Hours/Week * Vision Insurance * Retirement Plan with 1:1 employer match up to 4% * Critical Illness, Accident Insurance, and Hospital Indemnity * Pro\-rated PTO, plus 6 paid holidays Work Environment You’ll work entirely onsite in a medical office setting at