Delivery Manager

Job Description Delivery & Program Governance - Oversee the successful delivery of multiple projects/programs simultaneously - Ensure delivery commitments are achieved in terms of scope, schedule, quality, and cost - Establish and maintain delivery governance frameworks, KPIs, and reporting mechanisms - Monitor project health, risks, issues, dependencies, and escalation management - Drive proactive recovery planning for at-risk projects Customer & Stakeholder Management - Act as the primary delivery point of contact for customers and key stakeholders - Build strong customer relationships through effective communication and governance - Conduct regular steering committee meetings, status reviews, and executive updates - Manage customer expectations and ensure high levels of customer satisfaction - Handle critical escalations and conflict resolution effectively Financial & Commercial Management - Manage project/program financials including budgeting, forecasting, margin tracking, and revenue realization - Ensure optimal resource utilization and delivery profitability - Support commercial discussions, change requests, and contract governance - Identify opportunities for account growth and service expansion Resource & Team Management - Lead cross-functional delivery teams including Project Managers, Engineers, QA, DevOps, and Business Analysts - Drive resource planning, capacity management, and skill allocation - Support talent development, mentoring, and performance management - Foster a high-performance, collaborative, and customer-centric delivery culture Risk, Quality & Compliance Management - Ensure adherence to delivery standards, processes, and quality frameworks - Drive continuous improvement initiatives across delivery practices - Monitor quality metrics, defect trends, and delivery performance indicators - Ensure compliance with security, audit, and organizational governance requirements Agile & Operational Excellence - Support Agile delivery practices and continuous delivery models - Drive operational efficiency through automation, process optimization, and best practices - Coordinate with architecture, engineering, and operations teams to ensure seamless delivery executionPerson Specification Bachelor's degree in Information Technology, Computer Science, Engineering, or related field 10+ years of experience in IT delivery, project management, or program management 3+ years in a leadership or Delivery Management role PMP, PRINCE2 or equivalent certifications required, Agile, Scrum, SAFe, SCM are preferable. Familiarity with cloud technologies, DevOps practices, enterprise platforms, and modern delivery models Experience managing enterprise-scale technology delivery engagements Experience working with geographically distributed teams and offshore/onshore delivery models preferred Ability to engage effectively with technical teams and architects Experience managing delivery financials and profitability Understanding of contracts, SLAs, and commercial delivery models Ability to manage budgets, forecasts, and utilization metrics Strong understanding of project and program management methodologies Experience managing complex enterprise delivery engagements Knowledge of Agile/Scrum, Waterfall, and hybrid delivery models Strong governance, reporting, and escalation management experience Strong people leadership and stakeholder management skills Excellent verbal and written communication abilities Strong negotiation and conflict resolution capabilities Ability to influence cross-functional teams and senior stakeholders Originally posted on Himalayas