Customer Happiness Representative (Remote, Seasonal, Part-Time)

**Customer Happiness Representative (Remote, Seasonal, Part\-Time)** ==================================================================== $20/hr Remote Part\-time **About NORY:** At NORY, we design learning journeys where every child in NYC and Boston becomes a risk\-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest\-growing STEM camp provider in NYC with 5,500\+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U. **Job Description:** NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship\-building skills. Responsibilities: * Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. * Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. * Conduct customer outreach and follow\-ups to provide personalized support and ensure continued engagement. * Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. * Collaborate with cross\-functional teams to meet customer needs and drive process improvements. * Assist with special projects to support the customer happiness team, such as research or system development projects. **Attributes:** * Empathetic problem solver with excellent written and verbal communication skills. * Skilled at building long\-term relationships and proactive in improving processes. * Purposeful and driven, passionate about achieving results and making an impact. * Positive attitude, solution\-oriented mindset, and accountable in commitments. * Open to feedback, continuously learning, and a team player who values empathy and compassion. **Job Details:** * Hours: 10\-30 hours per week, Weekend partial availability preferred * Compensation: $20 per hour. **Join Our Vision:** We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: * We are purposeful in our actions, always asking "why" to cultivate inner motivation. * We ask "how to make it work" before wondering "if it will be possible." * Our decisions are grounded in data and logic. * We are accountable and disciplined. * We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. * We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. * We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.c