Outreach Case Manager

Outreach Case Manager – Part\-Time **Heuristic Quest HeadQuarters (HQ2\)** **Pay:** $20\.00 per hour **Status:** Part\-Time, W\-2, Grant\-Funded **Hours:** Approximately 60 hours per month; may not exceed 60 hours without prior written approval **Location:** Office, community, and limited remote work as assigned Position Summary HQ2 is seeking a personable, dependable, and well\-connected Outreach Case Manager to promote behavioral health, substance use, prevention, telehealth, recovery\-support, and community services. This position combines community outreach, referral coordination, nonclinical case management, partnership development, sponsorship outreach, and fundraising support. The ideal candidate has strong people skills, enjoys making community connections, follows through consistently, and is comfortable approaching individuals, businesses, churches, agencies, and other organizations. Sales, marketing, recruitment, fundraising, business\-development, or customer\-service experience is helpful. This is a relationship\-based position and is not commission\-based. Primary Responsibilities * Conduct community, telephone, electronic, and partner\-based outreach. * Explain HQ2 services accurately and respectfully without pressuring individuals. * Identify people who may benefit from behavioral health, substance use, recovery, telehealth, or community resources. * Complete approved nonclinical screenings and assist with registration, appointments, referrals, and warm handoffs. * Immediately submit potential\-client and referral information to the appropriate HQ2 staff member. * Follow up until the individual engages in services, declines assistance, is linked elsewhere, or documented contact attempts are completed. * Help participants address barriers involving transportation, technology, insurance, scheduling, housing, food, employment, and other community needs. * Attend approved health fairs, resource events, presentations, and community meetings. * Build relationships with businesses, churches, healthcare providers, schools, courts, social\-service agencies, and community organizations. * Assist with creating and maintaining linkage agreements, referral procedures, and partner records. Final agreements must be approved and signed by the Executive Director. * Identify potential sponsors and in\-kind donors, distribute approved sponsorship materials, and follow up regarding authorized requests. * Assist with approved fundraising campaigns, community appeals, donor outreach, events, and contribution tracking. * Maintain accurate and timely records of outreach contacts, referrals, follow\-up, partnerships, sponsorships, donations, and outcomes. * Protect confidential information and comply with HIPAA, 42 CFR Part 2, HQ2 policies, and grant requirements. Qualifications * High school diploma or equivalent required; college education in human services, behavioral health, business, marketing, communications, or a related field pref