Lead Software Engineer - Remote

Optum Tech is a global leader in health care innovation. Our teams develop cutting\-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start **Caring. Connecting. Growing together.** You'll enjoy the flexibility to work remotely \* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. **Primary Responsibilities:** * Own end\-to\-end architecture for AWS Connect digital chat across portal, mobile, and backend systems * Define solution design and architecture artifacts (solution intake, diagrams, integration models)\\ * Design and document integrations between AWS Connect, CRM systems, APIs, backend applications, and third\-party platforms * Lead migration strategy, including legacy system (e.g., LivePerson) assessment, reuse, and migration sequencing * Architect conversational AI capabilities including intent routing, orchestration, knowledge retrieval (RAG), and escalation to agents * Define security architecture, including access controls, security profiles, and governance alignment * Drive operational readiness, including monitoring, reporting, support model, and training alignment * Collaborate with business, product, UX, engineering, and vendor teams to align requirements and implementation * Provide architecture governance through design reviews, standards enforcement, and documentation ownership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** * Bachelor's or Master's degree in Computer Science, Engineering, or related field * 10\+ years of overall IT experience with at least 3\-5 years in application or solution architecture roles * Hands\-on experience with AWS, including Amazon Connect and related cloud services * Solid experience designing and implementing integrations across web, mobile, CRM, and backend platforms * Experience with large\-scale platform migrations, preferably from legacy chat systems (e.g., LivePerson, Genesys) to AWS Connect * Experience designing conversational AI or chatbot architectures, including intent routing, orchestration, and knowledge\-based responses * Experience with security architecture, access control models, and enterprise compliance considerations * Experience with DevOps practices, CI/CD pipelines, and infrastructure\-as\-code (e.g., CloudFormation, CDK) * Experience working in large, cross\-functional programs with