Customer Care Specialist (Part-Time and Temporary)

**Customer Care Specialist** ---------------------------- **Part\-Time and Temporary \| Onsite \| Webster, TX** **The Bio Dude** is hiring a Customer Care Specialist to support our retail customers, maintain inventory accuracy, and help deliver an exceptional in\-store and remote customer experience. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast\-paced environment—especially if you have an interest in reptiles and amphibians. ### **What You’ll Do** * Provide friendly, knowledgeable customer service in\-store, by phone, and via email * Assist customers with product selection and reptile/amphibian care guidance * Accurately process sales transactions, returns, and exchanges * Maintain inventory accuracy, restock shelves, and keep the store clean and organized * Track customer interactions and ensure timely follow\-up and issue resolution * Assist with inventory tracking, loss prevention, and operational reporting * Support marketing initiatives, promotions, and in\-store events * Stay current on product updates and reptile care best practices * Follow OSHA safety standards and company policies * Participate in ongoing training and development * Opportunity to assist with trade shows and special events ### **Tools \& Systems You’ll Use** * Shopify, SKULabs, Front, Nextiva * Slack, Google Workspace, Microsoft Office * Inventory kiosks and POS systems * Social media and basic website support tools ### **Schedule** * Part\-time, \<30 hours per week * Shifts: + 10:00 AM – 6:15 PM (Thursday–Friday) + Saturdays: 9:30 AM – 6:15 PM * No overtime without management approval ### **Qualifications** * High school diploma or equivalent (required) * Prior retail or customer service experience preferred * Strong communication and problem\-solving skills * Ability to multitask and stay organized * Comfortable working independently and as part of a team * Professional demeanor and positive attitude ### **Physical Requirements** * Ability to lift and carry up to 40 lbs * Frequent standing, walking, bending, and kneeling * Ability to safely handle reptiles and amphibians as needed ### **Benefits** Employee Discount **Why The Bio Dude?** We’re passionate about raising the standard for reptile care—and we want team members who care just as much about customers, accuracy, and teamwork. If you’re looking for a stable role with growth potential in a niche industry, this is your lane.