Virtual Medical Assistant (EST)

### **About Us:** Heartbeat Health is the leading virtual\-first cardiovascular care company in the country, providing patients with convenient, high\-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real\-time data and AI\-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long\-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators. ### **About the Role:** Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00 AM \- 5:00 PM EST. As a Virtual Medical Assistant, you’ll be a key member of our Clinical Care Team, supporting patients and providers in a fully remote environment. You’ll ensure smooth virtual visits, accurate documentation, and a compassionate patient experience all while helping shape the future of digital heart care. **Patient care:** * Prepare patients for physician visits * Connect with patients, ensure video and audio work, and add interpreters as needed * Obtain signed telehealth consent forms * Obtain photos of insurance cards **Clinical duties:** * Prepare patients for physicians * Take medical information over the phone * Document medical history, medications, dosing, and primary complaint * Obtain baseline vitals and verify baseline labs * Conduct KCCQ survey **Administrative tasks:** * Answer incoming calls * Engage in confirmation calls for upcoming appointments * Perform chart checks and engage in chart prep prior to patient visits * Schedule follow up appointments and labs * Proactively identify opportunities for improvement and risk mitigation * Execute policies that promote the best patient experience ### **About You:** You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives. You possess the following qualifications: * **Education**: High school diploma or equivalent * **Certification**: Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required * **Experience**: 1\-3 Years of experience as a Medical Assistant to include providing virtual care to patients * **Skills**: Exceptional people skills, a GREAT communicator, outstanding organization and multitasking, and detail\-oriented with a focus on process * **Traits**: Self\-driven and excited to support new technology, a fast learner that is flexible and adaptable with a passion for delivering an outstanding patient experience ### **About Our Culture:** * **We are mission\-driven:** we're revolutionizing the way cardiovascular care is delivered * **We are fast\