Remote Patient Service Agent

Overview: **Anne Arundel Dermatology** is hiring a Patient Service Agent to join our remote **Call Center** team, with a targeted start date of **July 13th, 2026\.** **Schedule:** Monday\-Friday, 8:00 AM \- 5:00 PM (EST).**Pay range:** $18\-20/hour (depending on experience) **Must reside in the following states: MD, PA, VA, NC, TN, FL, GA** This is a full\-time, remote position supporting our dermatology practices through high\-volume patient calls, appointment scheduling, and care coordination. Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250\+ clinicians and 110\+ locations across 7 states, we are one of the largest and fastest\-growing dermatology groups in the Mid\-Atlantic and Southeastern United States. As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers. Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance\-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience. Responsibilities: Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) manages 80\-100 inbound/outbound calls daily, assist patients with appointment scheduling, and ensure accurate communication between patients, physicians, and pharmacies. The PSA contributes to a high\-performance team in a fast\-paced environment. ***Duties/Responsibilities:*** * Efficiently handles 80\-100 inbound/outbound calls each day. * Masters internal systems and tools (phone system, EHR, etc.). * Views and manages provider scheduling and communications. * Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.). * Consults with patients to schedule and re\-schedule appointments. * Actively listens to patients and effectively communicates, using empathy and concern, both verbal and written. * Escalates patient situations that require unique attention. * Achieves and surpasses individual monthly performance goals. * Other duties assigned as deemed necessary by management. Qualifications: ***Required Skills/Abilities******:**** Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions * Warm, friendly, and engaging phone presence with a consistently positive, service\-oriented demeanor * Strong customer service mindset with the ability to communicate calmly and empathetically *