Surgical Assist Coordinator(Remote)

Job Summary The Surgical Assistant \-Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem\-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast\-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization. **Essential Job Duties and Responsibilities** Scheduling \& Coverage Coordination* Serve as the primary point of contact for all customers regarding surgical assist coverage\-related communications across assigned markets. * Learn and apply market\-specific dynamics for surgical assist coverage. * Build strong, supportive relationships with each market’s clinical leadership. * Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem\-solving skills. * Independently assess urgent coverage issues, escalate when appropriate, and communicate decisions clearly and promptly. * Provide guidance to clinical leaders on prioritization of coverage needs. * Ensure all clinical managers are supported with staffing coverage requirements. * Manage urgent add\-ons and last\-minute schedule changes with effective communication to all stakeholders. * Coordinate with surgeon offices to obtain complete and accurate case details. * Be main point of contact for all internal scheduling needs. Surgeon Office Communication \& Relationship Management* Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries. * Proactively communicate coverage status, updates, and changes to surgeon offices. * Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations. * Reach out to surgeon offices during high\-volume periods to identify unscheduled cases and offer services. * Support surgeon office education and collaboration with Direct Patient Billing teams. * Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations. * Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling * Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience. Clinical Operations \& Project Support* Track and report on case volume, utilization, and cancellation trends. * Submit requests for new surgeons to be added to USMON/Salesforce. * Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability. * Support onboarding of new surgeon office staff in collaboration with clinical managers. * Assist with additional clinical operational projects as a