Gaggle Support Representative (Remote, United States)

**Gaggle Support Representative** *This is a remote position.* Do you want to be part of a team that saves lives? Gaggle works with K\-12 schools to prevent bullying, school violence, self\-harm and suicide. We are on a mission and we need your help. The work is unequivocally worthwhile \- we've saved over 1,400 student lives last school year. Reporting to the Gaggle Support Team Supervisor, the **entry level** Gaggle Support Representative has the primary responsibility of providing excellent customer service by way of many different channels including email, phone and live chat. You should have a passion for assisting customers and the ability to troubleshoot issues to help resolve customer inquiries. **Responsibilities:** * Work to resolve technical problems reported by customers via phone (inbound and outbound), email and live chat * Provide exceptional customer service in a responsive, resourceful, and friendly manner * Answer questions related to Gaggle products by working extensively within the G Suite and Office365 applications * Analyze and review customer system setup to ensure accuracy * Educate customers on their particular Gaggle services and resources * Work with assigned customers to implement services and to provide ongoing support **Requirements:** * Minimum of 1 year customer service and other relevant experience * Must have proven experience demonstrating a customer\-first attitude and be service\-oriented, friendly, and possess a positive attitude * Strong problem solving skills and the desire to dig deep to analyze customer issues, solve problems, and document the details in our records * We believe in providing exceptional customer service which will require excellent communication skills, both written and verbal * Ability to work a full time position with flexibility to cover all hours of customer needs **Preferred Requisites:** * College Degree or equivalent experience * Experience using G Suite and/or Office365 by way of the administration tools * Knowledge of CRM and help desk solutions such as Salesforce Service Cloud. * Previous software experience **Additional Information:** * Reports to the Gaggle Support Team Supervisor * This is a work\-from\-home position; a reliable high\-speed connection and a private, dedicated work area with the ability to work for hours at a time with little to no disruption is required. * It is important to note that in this position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity from time to time. Your workspace should allow for privacy so no other parties are exposed to this content. * This role requires sedentary and/or light\-duty office work as well as high visual acuity; candidates must be able to work for up to 8 hours a day while looking at a computer screen, reading material on a computer screen and sitting for long periods of time. * The ability to reach expectations and manage work\-lif