Manager, Applied AI Engineer

* R19236 * Remote, United States * Product * Full time **What you can expect** The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands\-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes. **About the Team** As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI\-driven customer engagement solutions. **Responsibilities:** * Leading, mentoring, and developing a team of AI deployment engineers and solution specialists. * Overseeing proof\-of\-concept and production deployments across Zoom customer base. * Ensuring projects meet quality, performance, and delivery objectives. * Guiding the design and deployment of production\-ready AI agents integrated with CRMs, telephony systems, and knowledge bases. * Reviewing and approve technical architectures for scalability, security, and maintainability. * Defining and track key performance indicators such as resolution rate and customer satisfaction. * Partnering with Product and Engineering teams to identify and prioritize platform enhancements. **What we’re looking for:** * 7\+ years of experience in customer\-facing technical roles, including at least 2 years in leadership or management. * Proven success deploying complex SaaS or AI/ML solutions in enterprise environments. • Have an understanding of LLM\-based agent architectures, orchestration, and guardrails. * Have hands\-on experience with voice technology stacks (ASR, TTS, turn\-taking, barge\-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia). * Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations. * Excellent communication and stakeholder management skills across technical and business audiences. * Have familiarity with contact center platforms (Genesys, Five9, NICE, Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.). * Have experience in regulated industries (healthcare, financial services, telecom) is a plus. **Salary Range or On Target Earnings:** Minimum: $171,800\.00 Maximum: $375,900\.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications \& experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 06/12/26**Ways of Working** Our structured hybrid approach is cente