Senior Client Services Manager

Job Title: Senior Client Services ManagerLocation: Remote, USExemption Status: Full-time, ExemptWho We AreImpiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.Job Summarywho will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time. You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch.Duties & ResponsibilitiesClient PartnershipLead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your DirectorGuide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progressTranslate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers — clients should always know where they are, what's next, and who owns itDisplay understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaignsEnsure all client-facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow-ups proactivelyManage change control processes when scope shifts mid-campaign — document the impact, re-align internal teams, and confirm with the client before anything changesProject Management:Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real-time status throughout the full campaign lifecycleProactively identify and surface blockers, risks, and scope creep across simultaneous active accounts, communicating timeline impact and recommending mitigation plans to your DirectorManage all projects on time and budget Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launchesDraft client-facing materials including kick-off decks, status documents, etc., working with the Coordinator and Director to get all materials ready for clientOwn visibility across multiple concurrent campaign workstreams, mapping dependencies, critical path, and cross-functional handoffs across Product, Content, Operations, and Client teamsEnsure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launchesWork with the Director and Sales lead to track client KPIs and end of campaign metricsInternal Account Management:Drive structured launch readiness reviews ensuring each parallel phase — build, review, MLR, QA, deployment — has clear owners and deadlines before kickoffFacilitate recurring cross-functional standups and check-ins to keep parallel workstreams moving and dependencies unblockedIdentify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells, and incremental serviceExperience4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients across an increasing size/complexity of clientsDemonstrated experience managing simultaneous multi-phase projects with parallel workstreams across cross-functional teams — with end-to-end ownership of the master project planHistory of independently managing complex campaigns across multiple pharma stakeholders, with accountability for on-time, on-spec deliveryDemonstrated abili