Payroll Service Center Supervisor

General Description:The Payroll Service Center Supervisor supervises the payroll service department. The duties include handling Field Talent service interactions, ensuring excellent customer service, maintaining strong relationships with internal and external employees, and creating a positive experience, all while preserving a high level of professionalism. The manager assists with other field payroll functions while maintaining the core values of caring, expertise and service.Essential Job Functions:Serves as positive representation of Supplemental Health Care and the payroll departmentEnsures delivery of high-quality customer service and timely resolution of payroll issues for Field TalentHandles internal and external complaints/concerns quickly and professionally to preserve good relationshipsMonitors department successes and failures to implement best practices and lessen recurring issues, while increasing productivity and creating an excellent Field Talent payroll experienceMaintain the ticket system and phone queue to evaluate the efficiency and make changes as necessaryAssess the progress of service departments current open tickets and phone callsEnsures the company's high standards, efficiency, and productivity goals are metHas knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, and processesAssist team members with payroll service tasks as neededApprove or deny direct deposit reissues and paper check stop payment requests that ariseSubmit advances and one off manual batch pay corrections to the bank for authorizationCheck bank reports for return deposits and/or account issues and resolve with Field TalentHandle advance and overpayment recoups to ensure funds are recovered accordinglyAssist with wage history, timecard, and AdHoc reports as requested (workers comp, pay/bill)Back up to payroll team and payroll duties in absence of Payroll ManagerHelp to create an environment of high morale, motivation, and teamworkOther tasks as assigned by Director/ControllerMinimum Skills, Knowledge & Talents:Education: Associates Degree and 2 or more years in an SHC Payroll Supervisor role OR two (2) or more years of relevant experienceKnowledge of proper grammar, spelling, and rules of compositionMust have a working knowledge of computers and software systems including Microsoft Office products and the InternetMust be detail-oriented and highly organizedAbility to work independently and with other team membersAbility to organize and complete work in a timely mannerAbility to multi-taskAbility to communicate effectively with all levels of the organizationMust be able to work for prolonged periods of sitting, typing and use of the phone and computerMust successfully complete onboarding training/tutorials and attend future webcasts/trainings as requiredEqual Opportunity Statement:We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve. SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to careers@shccares.com or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.Originally posted on Himalayas