Electronic Data Interchange Coordinator

Real people. Real service.At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.We are looking for an Electronic Data Interchange (EDI) Coordinator to join our Merchandising Execution Team. This individual will report into our Manager of Merchandising Execution and serve as the primary point of contact for all EDI operations. In this position, you will be responsible for vendor onboarding, transaction monitoring, issue resolution, and ensuring seamless integration between EDI, internal systems, and business operations. If you enjoy collaborating on system integrations, data mapping, and issue resolution, while ensuring accuracy and creating automations, we’d love to hear from you!This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.Role Type: Full-Time, Non-ExemptLocation: RemoteSchedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibilityBase Salary: $71,000 – $88,500 per yearResponsibilities:Coordinate configuration, testing, and maintenance of EDI transactions with external EDI provider and trading partners, including 850 (Purchase Orders), 855 (Purchase Order Acknowledgments), 856 (Advance Ship Notices), and 810 (Invoices).Proactively monitor daily EDI transmissions to identify failures, errors, or delays; investigate failed or rejected transactions and coordinate reprocessing with vendors, internal teams, and EDI provider to prevent operational disruptions.Serve as the primary liaison between internal teams, external vendors, and EDI partner and own day-to-day relationship with third-party EDI provider, including issue escalation, prioritization, and performance tracking.Lead end-to-end onboarding of new vendors into the EDI program, including requirements gathering, testing, validation, and go-live coordination.Develop, standardize, and maintain all EDI documentation, process guides, and support materials.Ensure accurate data flow between EDI platform, internal ERP system, and PO Management software.Work closely with Merchandising, IT, and Accounting teams to resolve data discrepancies, maintain seamless transaction flow, and promote EDI best practices across teams.Track EDI performance metrics, including error rates, vendor compliance, and onboarding timelines and use them to identify trends in transaction errors to recommend process improvements.Requirements:Bachelor's degree in Information Systems, Information Technology, Supply Chain Management, Business Administration, Operations Management, a related field, or equivalent work experience2+ years of experience working with EDI systems, trading partner onboarding, and transaction lifecycle managementStrong working knowledge of EDI document types (850, 855, 856, 810) and standard mapping processesExperience troubleshooting across multiple systems, including EDI platforms, ERP systems, and order/PO management toolsExperience working with EDI service providers (LBMX, TrueCommerce, etc.)Strong analytical and problem-solving skills, especially in data troubleshootingExcellent communication skills for coordinating across external partners and internal departmentsAbility to manage multiple priorities in a fast-paced environmentAbility to work well both independently and in a team settingDetail oriented mindset with strong organizational skillsWhy work with us:We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:Comprehensive and affordable medical, dental, vision, and voluntary life insurance options401(k) with up to 4% company matchPaid vacation, sick time, and holidaysCompany-paid basic life insurance and long-term disabilityDiscounted auto, home, and pet insurance programsFlexible Spending Account (FSA)Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)Company-provided equipment and one-time $250 work from home stipend$750 annual professional development budget$25 monthly Grubhub creditCompany rewards and recognition programAnd mor