Remote Call Center Agent

**This role offers an engaging opportunity for individuals eager to develop their customer service expertise while enjoying the benefits of remote work.** **Overview** *We are seeking a dedicated Customer Care Agent \- Remote Call Center Agent to join the Washington Columbia \& Company team. This role offers the flexibility of working from home while providing exceptional customer service in a fast\-paced environment. The ideal candidate will possess strong communication skills, technical proficiency, and a customer\-focused attitude. This position is perfect for individuals who are seeking a remote \- work from home position.* **Location** * Remote **Pay Rate** * $15/HR, if over 40 hours are authorized overtime paid at 1\.5 pay rate * performance bonus available for meeting metrics **Estimated Start Date** * July 6th 2026 **Education/Skills/Experience** * High School diploma or GED. * A minimum of 1 year experience in telephone customer service. * Knowledge of the use of PCs and related software. * Ability to navigate Internet Explorer and other Customer service applications and tools using multiple sessions. * Experience in data entry (alpha and numeric) or with a 10\-key calculator with minimal error ratio. Typing skills must be above 25 wpm. * Excellent communication skills. * Ability to handle highly stressful situations with professionalism and excellent quality. **Responsibilities** * Defines or resolves inquiries received either through written or telephone correspondence. * Answers questions regarding GO payments posting, payments disbursement, account histories and card inquiries. * Provides requested information. * Maintain updated records and logs. * Perform all other duties as assigned. **Physical Requirements** * Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers. **Background Checks and Work Authorization** * Background check and verification of authorization to work in the US is required * Felony and Misdemeanor, Social Security Verification, FADV, National Criminal File, Global Sanction Search. **Paid Time off and paid holidays include the following:** * 80 hours of annual PTO * New Year’s Day * MLK Day * Memorial Day * Independence Day * Labor Day * Thanksgiving * Christmas **Employee Recognition Program:** * We recognize employees for top notch performance with gifts and trips to the employee store **Shifts to be assigned** **Hours:** 12:00 PM 9:00 PM **Days Off:** Saturday \& Friday **Hours:** 12:00 PM 9:00 PM **Days Off:** Sunday \& Monday **Hours:** 12:00 PM 9:00 PM **Days Off:** Thursday \& Friday **Hours:** 12:00 PM 9:00 PM **Days Off:** Monday \& Tuesday **Hours:** 12:00 PM 9:00 PM **Days Off:** Monday \& Tuesday **Hours:** 12:00 PM 9:00 PM **Days Off:** Wednesday \& Thursday **Hours:** 12:00 PM 9:00 PM **Days Off:** Wednesday \& Thursday **Hours:** 12:00 PM 9:00 PM **Days Of