Client Tech Support-Sr Associate-Remote

Available in 21 locationsAvailable in 21 locations **Client Tech Support\-Sr Associate\-Remote** --------------------------------------------- Available in 21 locations Remote, Florida Remote, Arizona Remote, Georgia Remote, Hawaii Remote, Idaho Remote, Indiana Remote, Iowa Remote, Kansas Remote, Louisiana Remote, Michigan Remote, Mississippi Remote, Nebraska Remote, North Carolina Remote, Oklahoma Remote, South Carolina Remote, Texas Remote, Utah Remote, Virginia Remote, West Virginia Remote, Wisconsin Remote, Wyoming Job ID: R\-10403056 Category: Technology Remote Posting Start Date: Posting Start Date: 15\-September\-2026 Posting End Date: Posting End Date: 25\-September\-2026 **Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Client Tech Support\-Sr Associate\-Remote**About your role:** As a Client Tech Support \- Sr Associate I, you will be a crucial member of our technical support team, providing advanced level support to our clients and helping them optimize their use of our products and services. Your role involves resolving complex technical issues, collaborating with internal teams, and ensuring client satisfaction. Your contributions will directly support Fiserv's commitment to delivering exceptional client service and advanced technical support. **What you'll do:** Our Internet Solutions Help Desk agents help merchants and employees use Fiserv's online tools and websites. They assist with account access, password resets, finding reports and transactions, website navigation, online ordering, payment processing issues, setup and configuration, and troubleshooting errors. They also help users integrate and get the most out of Fiserv's digital products. * Provide first\-level technical support to clients by responding to inquiries and resolving client issues in a timely manner. * Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction. * Document and track client interactions and resolutions in the designated systems. * Collaborate with cross\-functional teams to escalate and resolve complex technical issues. * Explain complex technical concepts in simple, clear language appropriate to clients. * Monitor, measure, and optimize individual and combined utilization of application, hardware, software, and telecommunications components to meet client needs. * Responsibilities listed are not intended to be all\-inclusive and may be modified as necessary. **Experience you'll need to have:** * 2\+ years