Contact Center Sales Agent - Fully Remote

Description: **ABOUT US** At TTC, we are **Enriching lives by connecting people and places.** For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award\-winning brands, we design and deliver travel experiences that go beyond sightseeing \- they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. **OUR VALUES** Everything we do is guided by our five shared commitments: * **Value Every Voice** \- We put people first. * **Act with Integrity** \- We do what’s right. * **Explore Beyond Boundaries** \- We’re driven by curiosity. * **Own the Outcome** \- We take responsibility for our decisions. * **Succeed Together** \- We’ve got each other’s backs. **THE OPPORTUNITY** As a **Contact Center Sales Agent,** you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship\-based sales approach. If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast\-paced, customer\-first environment, we invite you to join our high\-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys. **KEY RESPONSIBILITIES** * **Convert qualified leads into bookings** by engaging with guests through phone, email, and chat using a strategic consultative sales approach. * **Own your sales pipeline** in Salesforce—log all activity, track follow\-ups, and manage your portfolio of opportunities to closure. * **Drive revenue** across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs. * **Maximize performance** through disciplined lead follow\-up, thoughtful discovery, and consistent outbound re\-engagement * **Deliver exceptional service** while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction. * **Stay current** on product offerings, brand promotions, and travel trends to maintain expertise and credibility. * **Contribute to team success** by participating in enablement sessions, sharing best practices, and hitting collective goals. * **Build loyalty and repeat business** through personalized service and long\-term relationship building. Requirements: **What You Bring** * **Goal\-Oriented** – You thrive in a target\-driven environment and love achieving (and exceeding) quotas. * **Consultative Selling** – You ask smart questions, listen actively, and guide customers to the right\-fit product. * **CRM Fluency** – You’re confident navigating Salesforce t