Remote Customer Service Representative

**Job Summary** **Remote Customer Service Representative** National Allergy NATIONAL ALLERGY is a family\-owned eCommerce business providing allergy, asthma and sinus personal care products to people with allergies or asthma since 1988\. We are looking to add a motivated customer support person to join our small, but very active Customer Service and Sales Team. This position involves heavy customer contact via phone, chat and email \- both inbound and outbound. We want a smart, ambitious individual with a positive attitude, who can handle a high volume of customer interactions in a fast\-paced, performance\-driven setting. If you are this person, and enjoy taking on new challenges every day, we would love to meet you. Required Education: * High school or equivalent Required Experience: * Customer Service: 1 year * ERP Experience \- NetSuite (Oracle) Preferred * MS Office * Sales: 1 year (consumer products preferred) **Responsibilities and Duties** RESPONSIBILITIES (include, but not limited to): * F/T Monday\-Friday (8AM\-5PM) * Handle heavy incoming calls, voicemails, emails, and online cases from customers, with need to triage and follow\-up * Handle customer issues, including return requests, exchanges, delivery issues, review NetSuite (Oracle) system reports. * Build strong customer relationships and win customer loyalty * Develop good product knowledge to help guide customers in their product choices * Keep up to date on our many sales promotions * Follow up on cases management items, follow scripts as directed for major promotions and sales * Continually learn about our products and services, and their benefits to customers * Create and enter orders into computer or web\-based system while on phone with customer * Handle order changes requested by customer \-\- provide order status and tracking, as needed * Enter clear comments in our order system on order changes, requests and returns * Complete any paperwork needed by Order Processing and Returns * Learn and communicate our Shipping, Warranty and Return policies, plus vendor policies to customers * Take ownership of claims with UPS and USPS for lost and damaged packages * Perform other tasks that may be assigned by the Customer Service Manager * Incentive\-driven sales of our branded allergen bedding, air purifiers \& household products, plus other monthly incentives for top performers **Qualifications and Skills** QUALIFICATIONS and REQUIREMENTS: * 1\+ years Customer Service/Sales experience – consumer product sales preferred * Strong writing, MS Office, and prior ERP system experience highly desired * Superior Customer Service skills with the ability to interact and follow through with our customers * Ability to handle high inbound call volume, and support mailboxes * Strong multi\-tasking, time management, and organizational skills * Exceptional interpersonal, listening, and communication skills * Excellent oral and written skills – with good spelling, typing, and math skil