Servigistics Account Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. The Servigistics Account Manager acts as a strategic partner to clients, ensuring they achieve desired outcomes, maximize product value, and remain loyal. They drive adoption, manage renewals, and identify upsell opportunities, blending relationship management with product fluency to reduce churn and advocate for the customer internally. It plays a key role in ensuring the successful and timely knowledge and adoption delivery of PTC Servigistics solutions to achieve high customer satisfaction. This role partners with new and existing customers to deliver solution knowledge delivery, drive adoption, and promote best practices. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple engagements independently. A supply chain background in High Tech, Medical Device, Automotive, Aerospace, or Defense is optimal.This hands-on role supports customers through digital transformation initiatives by delivering consulting and implementation services for Servigistics Service Parts Management and Service Price Management solutions.Key ResponsibilitiesCustomer Onboarding & Adoption: Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value.Relationship Management: Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention.Performance Monitoring: Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn.Strategic Advisory: Conducting business reviews to align product usage with client goals and recommending improvements.Upselling & Advocacy: Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies).Internal Advocacy: Serving as the "voice of the customer" to provide product teams with feedback on improvements.Required Skills and QualificationsCommunication: Strong verbal and written communication skills to articulate product value and build rapport.Relationship Building: Ability to manage high-level relationships with stakeholders.Data Analysis: Proficiency in interpreting customer data (health scores, usage analytics) to drive decisions.Problem-Solving: Proactively identifying issues and offering solutions.Technical Aptitude: Understanding software-as-a-service (SaaS) environments and product functionality.QualificationsBachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or LogisticsMinimum of 5 years’ experience in business processes or IT consultingExperience with supply chain operationsStrong facilitation skills, including leading customer workshopsExperience designing, configuring, and customizing enterprise solutionsSelf-directed, goal-oriented, and customer-focusedProfessional proficiency in English (written and spoken)Willingness to travel up to 50%PTC carefully considers a wide range of factors whendeterminingcompensation. Theanticipatedannual salary range for this position is between $150,000 - $175,000. Theanticipatedannual salary rangeencompasses boththe base salary and the on-target incentive compensationthat may beattainedin this role.The salary rangereflectsa good-faith estimate of compensation at the time of posting.Actual compensation may vary based on a candidate's skills, qualifications, experience, and location.Eligible employeesalsohave the opportunity tobecome a PTC shareholder through our employee share purchase program (ESPP) which allowsfor thepurchaseofdiscounted PTC stock. Certainrolesmay also beeligible forparticipation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage andif you are an office-assigned employee,a generous commuter subsidy. All total rewardsand benefitsprograms are subject toplan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visitourCareers Page.PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an env