Sr. Manager, Quality Audit

**Date:** Sep 22, 2026 **Primary Location:** Fort Wayne, IN, US **Company:** Lincoln Financial **Alternate Locations:** Work from Home **Work Arrangement:** Remote : Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76654 **The Role at a Glance** ------------------------ We are excited to bring on a **Sr. Manager, Quality Audit** to support the Retirement Plan Services business in a work from home environment. *Background Details* As the Sr. Manager, Quality Audit, you will oversee the Retirement Plan Operations Quality program, lead a team of Quality professionals, and oversee vendor resources while driving the program’s strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes. By combining data\-driven insights with a proactive approach to quality, controls, and regulatory compliance, you will identify trends, uncover improvement opportunities, and ensure effective oversight of participant and plan\-level processes. In this highly visible role, you will mentor and develop talent, lead a team responsible for complex participant\- and plan\-level audits and review, and oversee offshore vendor partners that conduct participant\-level audit activities. Working closely with business leaders and external partners, you will translate findings into meaningful action, drive process and control improvements, and foster a culture of accountability, continuous improvement, and operational excellence. If you're a collaborative leader who enjoys developing people, influencing change, and delivering measurable business impact, please read on! **What you'll be doing** ------------------------ * You will manage a team of early to mid\-career professionals with accountability for operational performance and results. You will lead a team responsible for conducting quality audits, balancing workloads, setting priorities, and ensuring work meets established performance and documentation standards. * You will establish and implement priorities, manage performance, share expertise, and develop talent through hiring, training, feedback, and stretch opportunities to ensure strong results. You will manage, coach, and evaluate team members, providing timely feedback, development opportunities, and clear accountability for individual and team results. * You will lead complex reviews and testing to evaluate adherence to company procedures, regulatory requirements, and critical controls, including Sarbanes\-Oxley and ERISA requirements. * You will analyze audit results and operational data to identify trends, control gaps, root causes, and opportunities to improve quality, efficiency, and business outcomes. You will communicate audit findings, risk implications, and recommended actions to business stakeholders and serves as a resource on comple