Responsible Managing Employee

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre\-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one\-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre\-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com. **Responsibilities** **Summary** : As an RME (or Qualifying Person), you will oversee and evaluate a network of contractor’s work who perform appliance, electrical, HVAC, and/or plumbing consultation, diagnosis, repair, maintenance, and improvement. Interact with all departments including field sales. Recruit, hire, coach, oversee, and evaluate new and existing contractors within their network(s) as needed. **Responsibilities:** * Available for all testing should it be required to obtain company multi\-trades licenses and/or shilled trade licenses. * Able to complete all required work experience forms, licensing forms and signatures needed to process license applications in a timely fashion. * Oversees and evaluates the quality and cost of an assignedcontractor networkby analyzing and interpreting reports and statistical data and assigning tasks as needed. * Educates, trains, and provides ongoing coaching tocontractors as neededon company policies and procedures. * Analyzes data to determine gaps incontractoravailability and performance to make recommendations, build commitment, and overcome obstacles. * Provides technical support, remote diagnosis, and triage using Zoom and other multi\-channel interactions in the diagnosis and repair of Customers' service or maintenance needs. * Serves as a trusted “Advisor” for best practices and cost efficiency for members and delivers a great member experience by walking them through simple, step by step instructions to better understand their service or maintenance need and potential options. * Enhances and maintains technical knowledge of current trade standards, codes, and procedures regarding safe and effective do\-it\-yourself/do\-it\-with\-me instruction. * Acquires and maintains knowledge and understanding of product for application in every business transaction. * Develops business relationships and responds to sales inquiries and service needs. * Grows the business and oth