Patient Service Representative

**Pay range:** $21\.30 \- $27\.69Gastroenterology \- Remote/Hybrid Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION **TITLE:** Patient Service Representative 1 **REPORTS TO POSITION:** Clinic Supervisor/Manager **DEPARTMENT:** St. Charles Medical Group **DATE LAST REVIEWED:** January 2025 **OUR VISION:** Creating America’s healthiest community, together **OUR MISSION:** In the spirit of love and compassion, better health, better care, better value **OUR VALUES:** Accountability, Caring and Teamwork **DEPARTMENTAL SUMMARY:** The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri\-county area. **POSITION OVERVIEW:** The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care. This position does not directly manage any other caregivers. **ESSENTIAL FUNCTIONS AND DUTIES:** Patient Scheduling * Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization. * Uses electronic health system to maintain department appointment requests, waitlist and follow up reports. Pre\-Arrival and Financial Clearance * Performs real time eligibility (RTE) for insurance benefits. * Uses RTE information to accurately route scheduling requests or schedule appointments. * Ensures authorization is linked to all appointments at the time of check in. * Reconciles daily schedules with appointment reports. * Responsible for addressing registration related work queue items that require resolution prior to encounter closure. Patient Registration * Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out. * Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co\-insurance, prepayment, deductible, self\-pay balances) and completes daily deposits and batch reports. * At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services. Clinic Daily Operations * Maintains patient access related departmental files, programs and lists. * Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked. * Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic w