Career Services Advisor

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. As a full-time team member, you will have access to the following benefits:Medical (including prescription), Dental, Vision (UMA subsidized)FSA/HSA (Depending on Medical Plan chosen)Basic Life Insurance (UMA paid)Additional Voluntary Life Insurance (Team Member paid)Employee Assistance Program – EAP (UMA paid)Long Term Disability (UMA paid)Short Term Disability (Team Member paid)Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)Pet InsuranceIdentity Theft ProtectionPurpose of the Position:The Career Associate is responsible for Career Services functions and duties as they relate to providing UMA graduates employment opportunities and ensuring graduate success by connecting graduates with allied healthcare employers. The Career Associate focuses on managing the graduate-facing process of Career Services in a call center environment through outbound phone activity; including graduate engagement, graduate career readiness, and partnering with the business development and Corporate Alliance teams for placement opportunities.The Career Associate reports to the Director or Senior Director, Career Services.Key Responsibilities: Graduate Coaching:Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers.Manages a population of graduates and assist them in job placement in the Allied Healthcare field.Works with students and graduates to give them guidance on interview techniques, workplace expectations, resume best practices and more.Develops and implements plans to achieve student and graduate employment goals.Matches graduates to employer positions and maintain ongoing relationships with companies to ensure excellent customer satisfaction.Prepares for and facilitates graduate interviews with employers, including those with our national Corporate Alliance partnershipsMaintains timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates.Employer Outreach:Contacts hiring managers to create new job opportunities, interviews, hires, and placements.Develops and grows new and existing relationships within the healthcare industry to proactively discover future job opportunities for our graduates.Locates, engages and attracts prospective healthcare companies to form partnerships to secure employment opportunities in assigned marketplace with the goal of building and maintaining long-term relationships that yield placements for UMA graduates and future relationship building.Sources employment opportunities through our proprietary lead management tool with over a million leads, cold calling, email, fax and social media contact with decision makers and hiring managers.Influences lead outcomes and communicates with hiring managers using a consultative graduate-focused approach to understand their hiring needs.Ensures all paperwork is completed according to company, government, and accreditor standards.Compliance:Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.Work Experience, Skills, & Abilities:Minimum Requirements:Associate degree Ability to work in a high-powered, dynamic, energetic, and results-driven call center environmentDemonstrated track record of success in past rolesStable employment recordExceptional communication, presentation, and interpersonal skills with the ability to establish rapport with a diverse customer baseAbility to multi-task and handle a high-pressure environment with timeline pressuresCommitted, self-driven, with strong follow-up skillsComfortable working independently or in a team environmentAble to support a diverse and inclusive work environmentFluent and able to professionally communicate in verbal and written EnglishProficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft TeamsPreferred Requirements:Bachelor’s degreeMore than 1 year of sales, staffing, long-line sales,