IT Support Specialist Intern

About Halo Technical Solutions Global Halo Technical Solutions Global is a technical consulting and project support firm focused on quality assurance, quality control, and commissioning for complex industrial and infrastructure projects. The company partners closely with project teams to deliver clear processes, practical solutions, and improved visibility across all phases of execution. Halo provides turnkey QA/QC and commissioning management, BIM-driven 3D/4D execution, logistics coordination, LiDAR scanning and drone deployment, vendor and project management, and general staff augmentation. Their approach emphasizes asset-level clarity, from early design and asset tagging through scheduling, completions management, and system-level execution. By integrating assets into digital platforms such as Autodesk Construction Cloud and leveraging analytics through tools like Power BI, Halo enables teams to execute, monitor, and optimize performance with transparency and control. The company’s implementation strategy is built around understanding stakeholder pain points, identifying gaps, developing site-specific solutions, and delivering comprehensive training to support long-term success. Halo Technical Solutions Global’s mission is to support project teams with structured, data-driven execution that aligns with owner requirements and drives confident, efficient project delivery. Position Title: IT Support Specialist Intern Location: Remote Compensation: $25.00 | Hourly W-2 | 30–40 Hours/Week | Benefits: Subject to Plan Eligibility | Position Overview The IT Support Specialist Intern provides remote technical support to team members across multiple locations while developing skills in business analysis, systems analysis, and process improvement. Responsibilities include user access, software, devices, onboarding/offboarding, and supporting practical improvements to company systems and workflows. This is a paid, six-month internship with hands-on operational responsibilities and two defined projects per term. The intern currently reports directly to Richard Hoffman, COO, who sets priorities, assigns work, reviews project milestones, and approves deliverables. Technical guidance and mentoring may also be provided by designated team members. Key Responsibilities Provide remote technical support through tickets, chat, email, phone, and remote support tools. Troubleshoot password, MFA, login, and account access issues in Microsoft Entra ID and related systems. Support user access to SharePoint, Teams, OneDrive, Microsoft 365, Slack, Google Workspace, and approved business applications. Install, update, and troubleshoot approved software on Windows 11 devices. Support Windows 11 endpoints and managed iPads, including troubleshooting, reset, wipe, redeployment, and enrollment workflows. Assist with IT onboarding and offboarding, including account setup, device preparation, application access, licensing, and access removal. Document troubleshooting steps, resolutions, escalation notes, and repeatable procedures. Identify recurring issues and help improve support checklists, knowledge base articles, and standard operating procedures. Gather business requirements by meeting with stakeholders, documenting needs, pain points, current workflows, and desired outcomes. Perform business and systems analysis, including process mapping, application evaluations, data quality reviews, reporting needs, system requirements, and improvement opportunities. Prepare process maps, requirements summaries, spreadsheets, dashboards, system comparisons, and practical recommendations for management review. Complete TWO assigned and approved projects during each six-month internship term, each with a defined scope, milestones, measurable objectives, documented deliverables, and a final presentation and handoff to the COO. Provide regular project updates, validate findings with stakeholders, promptly raise blockers, and participate in milestone and final project reviews. Perform other reasonable work-related duties and assignments as requested by Richard Hoffman, COO, or a person he authorizes, consistent with the intern’s skills, training, company policies, and business needs. Required Experience & Qualifications Relevant coursework, training, practical experience, or demonstrated interest in IT, information systems, business analysis, or a related field; previous full-time IT experience is not required. Foundational ability to troubleshoot Windows devices and learn new applications and technical support workflows. Basic understanding of user accounts, password/MFA issues, access permissions, and appropriate escalation practices, or willingness to learn. Familiarity with Microsoft Entra ID or similar identity tools is beneficial; ability to learn account and access troubleshooting processes. Working familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Office desktop applications. Basic proficiency with E