Client Services Representative

**Job Title:** Client Services Representative **Job Number:** JO\-2606\-11304 **Location (City, State):** Walton, KY **Employee Group:** Regular **Shift:** Day **Travel:** 5% **Site Name:** Richwood Dist Center \- 30 **Is Remote Eligible:** No **Pay:** **Client Service Representative** At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real\-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative. Radial is the pre\-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid\-market and enterprise brands. **Role Summary:** The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day\-to\-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary. **Responsibilities:** * Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director. * Assisting customers in resolving all questions and issues. * Trouble resolution root cause both operational and systemic, with internal escalation \& communication as required. * Making sound business decisions and resolving escalated customer issues in a professional manner. * Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership * Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing requests in customer service, escalation, and other queues correctly and efficiently. * Managing projects with minimal supervision. * Following\-up on status issues forwarded to other Radial personnel to ensure client \& customer's concerns are addressed promptly. * Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible * Assisting with floor support. * Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc). * May be required to complete other duties as assigned. **Qualifications:** * Experience in a warehouse setting * Strong interpersonal and communication skills \- within the compa