Customer Engagement Advocate- Remote

Overview: Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Customer Engagement Advocate is responsible for using sales skills, customer service, and product expertise to influence customers and support Concentra's valued customers. The Customer Engagement Advocate contacts existing Strategic and Key Customers to onboard new local decision makers, educate existing decision makers on new product and service lines, and maximize their utilization of Concentra products and services. In this role, the Customer Engagement Advocate will leverage customer knowledge and utilize creative approach to identify sales opportunities for continued customer growth and retention. Responsibilities: * Partner with the Strategic and Key account managers to onboard customers and expand their use of Concentra services. * Telephonic and/or digital outreach to existing customer leads that are generated through analysis of Strategic and Key accounts utilization of Concentra services. * Maintain strong knowledge of Concentra's products and services, and leverages this knowledge through the selling and implementation processes * Leverage industry knowledge to identify opportunities to maximize the customer's use of Concentra's products and services. * Educate customers on Concentra processes, products, and outcomes * Engage in customer follow up to previously sold customer to ensure continued satisfaction and utilization of Concentra services. * Engage in thorough interaction with customers to gauge their satisfaction with Concentra and to fully understand customer complaints and concerns. * Initiate updates to correct errors in Concentra's Centralized Customer Management (CCM) and HUB applications * Ensure proper service delivery, reporting, and billing through correct account set up. * Collaborate with internal disciplines to identify and resolve the root cause of customer issues as they arise. * Create, close, and implementation plans that shorten the sales cycle and increases market share by customer * Document and maintain accurate records of all sales and account maintenance activities in Microsoft Dynamics 365 CRM Qualifications: **Education Level**: High School Diploma or GED **Job\-Related Experience*** Minimum of one or more years of experience in customer service, call center management, or account management * Healthcare industry experience preferred * Experience in occupational health care or workers' compensation preferred * Proficiency in using computers and familiarity with chat and messaging platforms * At least one or more years of experience using customer data applications, CRM, ticketing systems, and/o