Part-Time Customer Experience Coordinator (Remote)

### **Join an award\-winning company!** **Who are we?** Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first\-time, move\-up, active\-adult, and second\-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. **Toll Brothers**, America's Luxury Home Builder, seeks a **Part\-Time Customer Experience Coordinator** to support the Customer Experience Team. This position is 100% remote. **What is the opportunity?** The Customer Experience Coordinator is a high\-visibility role that requires direct interaction with customers every day. As a Customer Experience Coordinator, you play a central role in helping all Toll Brothers employees live our value of “Delight the Customer.” **What are the primary responsibilities?** * Conduct daily phone surveys with customers as part of the customer survey program * Document phone survey results clearly and accurately; ensure surveys are placed into correct categories * Follow up on outstanding surveys with both external and internal parties * Ensure that customer issues are properly escalated to Customer Experience (National), and Division managers * Conduct ad\-hoc phone surveys with customers to evaluate specific customer experience questions, programs, or initiatives * Maintain an impartial perspective to ensure that customers feel heard and that Toll Brothers team members receive accurate feedback * Provide ideas to improve customer experience, customer surveys, and Toll Brothers * Check customer survey email box regularly during the day and respond to customer emails in a timely way This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies! **Qualifications** ------------------ **Does this describe you?** * Empathetic listener * Able to resolve conflicts and de\-escalate situations * Responsive and detail oriented **Do you have these qualifications?** * + Attention to detail and organizational skills + Verbal and written communication skills + Proficient in Salesforce CRM (e.g., logging activities, running queries, creating tasks) **What are the requirements for working hours and location?** * Work hours each day are flexible and typically non\-contiguous, extending outside