Senior Bilingual Business Analyst - Practice Lead (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join a team of business analysts at the heart of a strategic transformation. You will lead a talented team while directly contributing to the design of innovative solutions for our enterprise clients. This role combines technical business analysis with team management and mentoring, allowing you to grow both as a technical expert and as a leader. You will work in a collaborative, structured environment focused on real impact.What's In IT For YouThe flexibility to work efficiently in remote work while maintaining a healthy balance between your professional and personal life.Modern and complex enterprise systems associated with world-class infrastructure that impact thousands of customers, using cutting-edge technologies and methodologies.Lasting partnerships where your analyses and decisions will directly influence solutions that create real value for our clients.A hybrid role as mentor and expert with team members that will allow you to establish long-term technical strategy.A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on mutual trust and respect.What You'll DoTranslate business requirements into detailed specifications and participate in high-level design and estimation processesDesign software solutions aligned with solution architecture and technical roadmapWork closely with the development team to define functional specifications and required system modifications (including non-functional requirements)Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolutionDesign intuitive solutions that add value for usersBreak down development elements into small, user-beneficial incrementsCollaborate with the software product owner (SPO) and key partners in a matrix structureProduce documentation for the user community (release notes, guides)Document designs within allocated timeframesWork with developers and quality assurance to ensure complete understanding of design and alignment of development initiativesSupport delivery teams (development and QA) to ensure quality deliverablesManage and mentor a team of business analysts, fostering their professional development, engagement, and retentionStabilize the team in transition and establish a culture of collaboration and excellenceNavigate matrix structures and cross-functional partnerships to ensure alignment and collective successWhat You BringTechnical Experience and Skills:Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)5+ years of experience in team management, facilitation, or mentoring (ideally of analysts or similar roles)Experience with CRM solutions, pension/benefits systems, or other complex enterprise systemsExcellent synthesis ability and great ease in understanding, systematizing, and simplifying technical conceptsStrong analytical skillsAbility to understand and use common IT technologiesAgile mindset and knowledge of Agile/SAFe methodologiesFluency in French and English, both spoken and writtenAssets:Previous experience in a SAFe environment or large-scale Agile methodologiesExperience with digital transformations or modernization initiativesKnowledge of best practices in product or program managementInterpersonal Skills:Ability to inspire and motivate a team, creating an environment of trust and collaborationPassion for helping others grow, identifying their potential, and advancing their careersAbility to stabilize a team in transition, navigate uncertainty with calm, and guide others through changeAbility to explain complex concepts simply, listen actively, and adapt your message to different audiencesAbility to see the big picture, align individual efforts with broader organizational objectivesAbility to persevere in the face of challenges, maintain high standards under pressure, and bounce back from setbacksComfort working in complex structures, influencing without direct authority, and navigating organizational dynamicsIntermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given