Senior Manager, Customer Experience (CX) Technology Engineering

Role OverviewLead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience (CX) technology platforms across global markets. Partner with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management, and engineering teams to deliver scalable, secure, and supportable solutions.What You Will DoBalance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams. Ensure enterprise platforms are scalable, supportable, secure, and aligned with enterprise architecture standards and long-term strategic objectives.Why It Might Be a FitThe ideal candidate combines strong enterprise engineering leadership experience with deep expertise across Salesforce ecosystems, integration architecture, DevOps practices, and globally distributed engineering organizations.RequirementsBachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field10+ years of experience in enterprise application engineering, platform engineering, or solution delivery5+ years of leadership experience managing engineering teams within large, complex organizationsProven experience leading globally distributed engineering organizationsStrong experience across Salesforce ecosystems and enterprise integration architecturesExperience supporting large-scale enterprise transformation initiativesExperience with CI/CD, DevOps practices, release governance, and enterprise delivery modelsStrong stakeholder communication and cross-functional leadership skillsBenefitsReliable enterprise integrations supporting global customer experience transformationImproved operational visibility through engineering metrics, governance scorecards, and delivery reportingConsistent alignment between Product, Delivery, Architecture, and Engineering responsibilitiesOriginally posted on Himalayas