IT Support Specialist

Job Title: IT Support Specialist Department: IT Reports To: Department Manager Position Type: Full\-Time, On\-Site **Job Summary:** As an IT Support Specialist, you will be an integral part of our operations team, providing essential IT support to ensure our retail and wholesale e\-commerce systems run smoothly and efficiently. Your role will focus on troubleshooting, maintaining, and upgrading our IT infrastructure, supporting both in\-house staff and remote operations. **Key Responsibilities:** * Provide first\- and second\-level support and resolve hardware, software, and application issues for all users. * Resolve user\-reported issues using remote control tools and technical support by phone, email, and in\-person visits. * Set up and configure desktop computers, peripherals, and accounts, assigning security\-level access. * Install software and repair hardware and peripherals. Test programs to ensure system functionality. * Document resolutions for future reference and provide training tips to users on a variety of software and hardware usage. * Monitor system performance and troubleshoot issues to ensure high levels of performance, security, and availability. * Assist with configuring and supporting internal systems, including workstations, servers, printers, networks, and vendor\-specific hardware and software. * Collaborate with other departments to streamline operations and help implement new technologies. * Regularly update the Head of IT on project status and any issues requiring escalation. **Skills and Qualifications:** * Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field. * Proven experience in IT support, especially in a retail or e\-commerce environment. * Strong knowledge of computer systems, mobile devices, and other tech products. * Ability to troubleshoot and resolve technical problems with hardware and software. * Experience with network troubleshooting and basic networking hardware. * Excellent interpersonal skills, with the ability to communicate complex technical issues to non\-technical users. * Organizational skills with the ability to manage multiple priorities and follow through on projects to completion. * Familiarity with remote desktop applications and help desk software.