Technical Support Specialist

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships. We're looking for a motivated specialist who wants to build a career in payments and grow into a Support role - becoming the go-to person for our clients on everything related to payment processing and account management.This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.Requirements for the candidate:Experience in payments, fintech, e-commerceStrong analytical, pattern recognition and problem-solving skillsBasic understanding of card payments workflow and 3D SecureBasic understanding of APIs, HTTP requests, JSON, and web technologiesEnglish level - B2-C1 (written and spoken)Manage multiple requests and priorities simultaneouslyStrong attention to detail and ability to solve problems individuallyAdaptability to new patterns, quick-learnerComfortable working with SLAs/ticketing systems such as Jira.Nice to have:Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)Experience with API testing tools (e.g. Postman)What Merchant support specialist does:Onboard new clients and helps them integrate our API & launch payment methodsInvestigate client-reported incidents & assist with questions via ticketing systemUse internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)Work closely with our Development, Payments Operations, Sales teams to resolve merchant issuesEscalate requests to appropriate teams and facilitate/track them through resolutionContribute to internal documentationWhat we offer:Stable salary and official employmentPaid time off and holiday giftsCorporate insurance and English courses (after the probation period)Opportunity to join a growing international payments businessFlexible work environmentCareer growth Remote or office (Kyiv)Why join us?Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!Originally posted on Himalayas