Customer Support Agent

Shape the future of the leather industry with us at Gusti LederImmerse yourself in the world of Gusti Leder, where every bag tells a story and every product is more than just an accessory - it is a statement for transparent production and style. At Gusti Leder GmbH , a company known for its commitment to transparency, quality and the promotion of slow fashion, we offer you more than just a job. We offer you a chance to be part of a movement that aims to change the leather industry for the better. Your mission: Solving tickets in a fast manner but with sympathy and efficiencyLiaising with other CS agents and other teams for efficient trouble-shootingBeing solution oriented and proactiveRecognizing own mistakes and offering solutionsBalanced adjustment between company policy and customer demandsShould have the capability of multitaskingIdentifying the needs of the team and proactively take action to support other team membersWhat you can expect at Gusti Leder:A competitive salary package: An hourly salary , including overtime pay, because we value your commitmentExceptional benefits: From an attractive bonus system and flexible working hours we make your work life easierAn inspiring work culture: Experience flat hierarchies, open communication and regular team connects with international colleagues What you should bring with you: Minimum 1 yr experience in customer supportEnglish writing and reading skillsCapability of handling overtime or work loadSolution OrientedHigh Patience LevelExperience in sales (would be a plus)Great learning capacitiesKnowledge of the German language would be an advantage.Interested?We look forward to receiving your application via our online form. The application process only takes 5 minutes.If you have any questions, your contact person Devanshi can be reached at personal@gusti-leder.de.Why Gusti Leather?Our products are a symbol of conscious consumption and sustainable elegance. We are proud to offer our customers not only high-quality natural products, but also to bring the charm and elegance of vintage leather goods closer to them. From the unmistakable smell of real leather to our diverse product range, which ranges from bags and backpacks to accessories and stationery, Gusti Leder has something for everyone. Our goal is to create stylish but also functional products that accompany you on all your adventures.What makes us special?Gusti Leder stands for more than just the beauty of natural leather products. We actively support the principles of slow fashion by investing in transparent production and the creation of items that are both durable and timeless. Our close and trusting collaboration with local producers allows us to maintain the highest standards of quality and ethical responsibility. With initiatives such as the ability to make each product unique through personalization, we strive to give each item a personal touch.Originally posted on Himalayas