Medical Administrative Assistant (Insurance & Patient Coordination Specialist)

Job Title: Remote Medical Administrative Assistant (Insurance & Patient Coordination Specialist)Position Type: Full-TimeWork Schedule: Monday–Friday | 8:00 AM – 4:00 PM EDTWorkplace: RemoteSalary: $5–$6 per hour (based on experience)Preferred Candidate Location: PHJob Code: AS-BSHOur client is seeking a highly organized, detail-oriented, and patient-focused Medical Administrative Assistant to support a growing U.S.-based concierge-style primary care practice. This role is ideal for an experienced healthcare virtual assistant who excels in insurance coordination, patient communication, scheduling, and administrative operations.As a key member of their team, you will serve as an important point of contact for patients while helping ensure smooth daily operations and an exceptional patient experience. The ideal candidate is proactive, dependable, technologically savvy, and comfortable working independently in a fast-paced healthcare environment.Key ResponsibilitiesTop PrioritiesInsurance referrals and prior authorizationsPhone management and appointment schedulingFax management and document processingCore DutiesProcess insurance referrals and prior authorizationsVerify insurance eligibility and benefits coverageAnswer inbound patient calls professionally and courteouslyConduct outbound patient follow-up and outreach callsSchedule appointments and manage provider calendarsProvide receptionist and front desk administrative supportManage incoming and outgoing faxesProcess, upload, and organize patient documents in shared systemsExecute patient outreach and reactivation campaignsPerform data entry and general administrative supportManage email communications and maintain inbox organizationCoordinate calendars and scheduling for Dr. SorianoHandle patient messages and communication requestsMaintain accurate and up-to-date patient records within Athena Health EHRSupport membership management activitiesAssist with executive assistant and operational support tasks as assignedElectronic Health Record (EHR): Athena HealthRequirementsPrior experience with insurance referrals, prior authorizations, and insurance verificationExperience working with U.S. healthcare practicesStrong understanding of HIPAA compliance and patient confidentiality requirementsExperience using Athena Health EHR (strongly preferred)Experience with Weave or similar phone systemsExcellent verbal and written English communication skillsProfessional, patient-focused, and courteous phone presenceStrong organizational and time management abilitiesExceptional attention to detail and documentation accuracyAbility to multitask and effectively manage competing prioritiesProactive problem-solving skills with the ability to work independentlyComfortable delivering high-touch, concierge-style patient supportTech-savvy and adaptable to learning new systems and processesFilipino candidates are preferred, with a neutral English accent suitable for patient-facing communicationBasic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 25 Mbps).Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas