IT Service Desk Analyst I

**IT Service Desk Analyst I** Looking to elevate your career? Join us! **Work Location:** Hybrid in Addison, TX **Work Hours:** Monday\-Friday 9am\-6PM, with rotating Saturdays \& Sundays on\-call from 7am\-12pm. **Department Highlights:** * Career Development: Opportunities for career advancement, with pathways to roles in network administration, cybersecurity, and IT management * Work\-Life Balance: Flexible scheduling allows a hybrid in\-office/work from home environment. * Innovative Culture: An environment that encourages innovation in process and creative problem solving, allowing team members to contribute ideas and improvements. **Here is what you will need:** * 1 year of experience in the following skills: + Basic troubleshooting of computer hardware and software + Basic knowledge of network and server technology + Supporting in an environment that utilizes Windows 10 and IOS + Supporting Microsoft Office suites, including Office 2016 and/or Office 365 + Basic troubleshooting of printers (installation/mapping, connectivity) + User management with applications such as Active Directory, Multi\-Factor Authenticators, etc. + Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc. + ITSM Ticket tracking system experience + Strong communication and interpersonal skills + Aptitude for high productivity and efficiency * Prior experience in a Healthcare technical environment preferred * Prior experience supporting clinical applications (e.g., PACS, RIS, MRS) * Mac hardware and macOS support experience * Industry\-specific certification(s) (e.g., CompTIA A\+, Microsoft, HDI, etc.) preferred * College degree preferred * ITIL training and/or experience **A Day in the Life of a IT Service Desk Analyst I:** * Provide services and support for the following areas: * + Provides as needed hands\-on hardware equipment setup and shipping support. + Understands, promotes, and demonstrates the Solis Way + Keeping informed of advancements in IT. + Collaborating with all departments to ensure that IT needs are met. + Making recommendations to optimize IT performance and to prevent future problems. + Log incidents and service requests and maintains relevant records. + Preparing and maintaining troubleshooting and FAQ materials for easy\-access and end\-user guidance. + Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA + Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. + Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office + Recognizes incident trends and data anomalies to escalate possible critical incidents or problem **Why Solis Mammography?** * A Great Place to Work for the fourth year in a row! * Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as wel