VP, Relationship Management

**Date:** May 19, 2026 **Primary Location:** Radnor, PA, US **Company:** Lincoln Financial **Alternate Locations:** Work from Home; US All Regions **Work Arrangement:** Remote : Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76079 **The Role at a Glance** As the **VP, Head of Relationship \& Account Management**, for the Mid/Large Market Plan Sponsor Experience team, you will lead a critical organization responsible for driving revenue and delivering a differentiated client experience. We are looking for a leader who will continue to elevate, challenge, and transform how we engage clients and drive growth, as you will own the strategy, performance, and evolution of a team that sits at the center of client success and business growth.**What you'll be doing** * Lead an integrated Relationship Management \+ Account Management model that delivers a seamless, high\-quality client experience * Own the end\-to\-end client experience, integrating strategic relationship management with disciplined account management execution across Mid/Large segment * Drive client satisfaction, retention and profitable growth through proactive engagement and execution of service model * Identify and implement process improvements that enhance efficiency, scalability, and service quality * Recruit, develop, and retain top talent across the organization; create a culture of accountability, collaboration, and continuous improvement * Lead and develop Relationship Management organization to deliver high\-impact client engagement, anticipating needs, addressing complex challenges, and consistently identifying opportunities to deepen partnerships and expand solutions * Drive team performance by ensuring Account Management organization executes with consistency, responsiveness, and quality across daily service, issue resolution, and client deliverables **What we’re looking for** *Must\-haves:* * 12\+ years of experience in relationship management that aligns with the responsibilities of the role * 5\+ years of management, strategy, and influencing senior management/critical stakeholders experience * 4 year/Bachelors degree or equivalent work experience (4 years of experience in lieu of Bachelors) * Strong working knowledge of retirement plan administration * Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real\-time performance feedback, with ability to build both technical and leadership skills * Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches * FINRA S6, S63, life and health licenses required within 90 days, preferred upon hire * Ability to travel 30% *Nice\-to\-haves:* * Working knowledge of Group Benefits Application Deadline Appl