Patient Care Coordinator

**About the Position** Ortho Physical Therapy Solutions is seeking a warm, organized, and proactive **Patient Care Coordinator** to create an exceptional patient experience from the first phone call through completion of care. This role includes patient communication, scheduling, and daily office operations. The position will initially follow a **hybrid model**, with both remote and in\-office responsibilities, and is expected to transition to full\-time, in\-office work as soon as space allows. **About Our Practice** Ortho Physical Therapy Solutions is a specialty pelvic health and orthopedic physical therapy practice in Waldorf, Maryland. We take a holistic, whole\-body approach to care, offering one\-on\-one, hour\-long sessions with a Doctor of Physical Therapy. Our care emphasizes manual therapy and long\-term healing—not quick fixes. Patients receive individualized care in a private, welcoming environment where they feel heard and supported. **Responsibilities** * Welcome patients and create a warm, professional experience from start to finish. * Respond to patient inquiries, explain services and policies, provide timely follow\-up, and guide prospective patients toward scheduling. * Manage the schedule, fill openings, and support daily clinic flow. * Collect payments and ensure patient forms and information are complete and accurate. * Manage phone calls, emails, text messages, referrals, and electronic faxes. * Maintain patient confidentiality and comply with HIPAA requirements. * Coordinate referral follow\-up, thank\-you cards, marketing materials, and community drop\-offs. * Support workshops, social media, and community\-outreach efforts as needed. * Assist with clinic upkeep, including linens, organization, and light cleaning. **Qualifications** * Associate’s degree or higher required. * At least one year of customer service, hospitality, or front\-desk experience required. * Excellent verbal and written communication skills. * Warm, confident, and professional phone presence. * Organized, detail\-oriented, and able to manage multiple priorities. * Comfortable using computer applications and learning new systems; EMR experience is a plus. * Self\-motivated, honest, dependable, and able to work independently. * Comfortable discussing sensitive health concerns respectfully and professionally. **Position Details** * **Pay:** $20–$22 per hour, depending on experience * **Expected hours:** 25–30 hours per week * **Work arrangement:** Hybrid initially, transitioning to full\-time, in\-office work as soon as space allows * **Office location:** 3220 Old Washington Road, Suite 1, Waldorf, MD 20602 **How to Apply** Please email your résumé and a detailed cover letter explaining why you would be a good fit for Ortho Physical Therapy Solutions to **drdonna@orthoptsolutions.com**. *Applications submitted without both a résumé and a cover letter will not be reviewed.* Pay: $20\.00 \- $22\.00 per hour Expected hours: 25\.0 – 30\.0 p