Director, Professional Services

A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit enterprisedb.com/" data-testid="link-with-safety" data-renderer-mark="true">www.enterprisedb.comWhat your impact will be…EDB is hiring a Director, Professional Services to manage and grow its Professional Services business in the Americas and US Public Sector. The Director will be responsible for all aspects of the services business, with a focus on helping the EDB Sales team grow our software subscription revenue by delivering services-related revenue that enhance customer adoption and drive customer satisfaction. This individual will manage a growing team of Consultants, Solution Architects, and Project Managers. He/she will also be responsible for working with services partners to create a flexible and cost effective delivery network.ResponsibilitiesThe Professional Services Director contributes to and executes the EDB Customer Experience (CX) strategic vision ensuring successful implementation, adoption, and expansion of Customers by partnering closely with EDB Sales, and driving the solutioning of CX services during the presales phase, ensuring proactive resource management that aligns with forecast and anticipated business growth, alignment with Customer goals and expectations to ensure excellence in Customer delivery, and managing operational success metrics for EDB’s Professional Services team. Reporting to the Global Vice President of Professional Services within the Customer Experience Team, the leader is responsible for developing strategies and approaches to position professional services capabilities with the EDB Sales teams and to deliver best-in-class services to help customers accelerate their Postgres and Data and AI journey. The Professional Services Director works to build and scale a services business, in a bold, fast-moving, transparent and values-led organization to ensure successful delivery of services that meet or exceed Customer expectations, contribute to Customer satisfaction and retention, and drive business growth. Detailed responsibilities include the following: Lead and drive the proactive positioning of CX services offerings and solutions in partnership with EDB Sales during sales cycles, ensuring that the CX solution aligns with Customer needs and expectations. Through the delivery of CX services, support our customers in achieving their desired outcomes with EDB products and services leading to positive growth in GRR and NRR. As needed, collaborate and leverage EDB PS to scope the technical specifications of a solution delivery, develop professional services proposals, price professional services solutions, and write polished and professional Proposals with supporting Statements of Works.Partner with EDB Sales to manage the commercial contracting of EDB CX services with our Customers, acting with speed, urgency, and agility to ensure that the process is quick and efficient - with both packaged and bespoke services projects.. Attend and contribute to Sales business reviews, cadence meetings, and other meetings as needed. Attend and participate in Customer calls, meetings, and site visits to propose, support, and drive services positioning with the EDB sales team. Lead CX business initiatives and partner with EDB Sales to improve service attach achieving PS services attach and revenue targets on a quarterly basis. Nurture and support our partner strategy and ecosystem in partnership with our Ecosystem team and broader PS Global team to maintain a regional network of partners that are certified by EDB, deliver with consistent quality, and maintain profit margins.Drive the success of the regional EDB partner strategy by cultivating and maintaining partner relationships, leveraging partner skills and capabilities strategically with EDB customers, and driving market reach with Partner delivery teams. Negotiate commercial terms with Customers and Partners for PS to create, review, and approve formal statements of work, change requests, and proposals that align with EDB business and legal guidelines and best practices.Own the operational and success metrics, such as time-to-value, customer satisfaction, and on-