Account Manager

**About the Role** Social Ease is a social media marketing agency in the Twin Cities managing organic content, influencer campaigns, and paid ads for clients across health/wellness, fitness, B2B, travel, entertainment, and career development. We're hiring a fractional Account Manager to own day\-to\-day client communication. **What You'll Own** *Client Communications (core of the role)* * Serve as the primary point of contact for client accounts — email, text, calls * Respond to client requests within 24 business hours * Run monthly check\-ins or async reports per client * Flag anything urgent or reputation\-risk to the founder immediately *Reporting* * Compile and send monthly performance reports using our template * Translate metrics into plain\-language wins and next\-month priorities *Content Coordination* * Confirm content calendars are approved by clients on schedule * Relay client feedback/revisions to our social media manager and contractors * Track deliverables against contract scope, catching scope creep early *Retention \& Growth Signals* * Watch for at\-risk signs — slow replies, tone shifts, missed calls, budget hesitation * Surface upsell opportunities and hand them to the founder to close **What's Not in Scope** Contract negotiation, pricing, renewals, closing upsells, and crisis\-level conflict resolution stay with the founder. This is a communication and coordination role, not a strategy or sales role. **Hours \& Compensation** * 8\-10 hours/week to start (6 client accounts) * $600\-800/month flat rate, paid monthly * 30\-day trial period — hours and pay structure will be reassessed at day 30 based on actual workload, with the possibility of shifting to hourly if scope runs lighter or heavier than expected * 1099 contractor role **Who We're Looking For** * Prior experience in client or account management, ideally at a service\-based or marketing agency * Excellent written communication — this is the majority of the job * Comfortable delivering both good and bad news to clients without heavy scripting * Organized enough to track 6 accounts without anything slipping **Onboarding** First two weeks are shadow/training before taking over live client communication — walkthroughs of each account, sitting in on calls, and using our comms templates and escalation guide. Founder stays cc'd for 2\-3 weeks after handoff before stepping fully back. Pay: $600\.00 \- $900\.00 per month Benefits: * Flexible schedule * Work from home Work Location: Remote