Collections Manager

Benefits: 401(k) matchingDental insuranceHealth insurancePaid time offVision insurance Benefits: Competitive SalaryEmployer Paid Medical, Dental, Vision InsuranceCompany Provides EAP (Employee Assistance Program)Paid Time Off401(k) plan + employer matching contributionsMonday to Friday scheduleMust be based out of Sarasota, FL! GROW WITH US! National Service Bureau (NSB) is seeking an experienced Call Center/Collections Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader whom is self-motivated, accountable and engaged in personal growth. Collections Manager Job Description: We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include: Analyzes, evaluates, and reports on performance, service, KPIs and other metrics Makes recommendations for action plansPerform continued training and educationImplements call center and collection operational strategiesProvides daily personnel management and oversightConducts regular 1:1’s and annual performance reviewsRecommends changes to employee levels based on activity and performanceEnforce company policies and hold team members accountable Collections Manager Skills Required: 3-5+ years in a high volume collections managementExperience in managing a remote team environmentExperience scheduling call center operations and running call campaignsExcellent call center and/or collections management skillsResults oriented with the energy and ability to deliver results dailyStrong analytical and problem solving skillsUnderstanding of and respect for compliancePositive attitude and approachAbility to drive, encourage, and motivate a teamWillingness to exemplify our Core Values Core Values: Follow Through Be Engaged Think First Be Respectful Be Accountable NSB Culture & Environment: Diverse and friendly teamEmphasis on work/life balanceGuaranteed no nights/weekendsPositive environmentPerformance-based incentivesAdvancement opportunities NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us! To stay up to date on our latest postings we invite you to: Like us on FaceBook: https://www.facebook.com/nationalservicebureau/ Follow us on LinkedIn: https://www.linkedin.com/company/national-service-bureau-inc./mycompany/ Visit our careers page: https://national-service-bureau.careerplug.com/account Salary Range: $60,000 - 90,000/yr This is a remote position. Please mention the word **EASYGOING** and tag RMmEwMTo0Zjg6MWMxZTo4MzUyOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxZTo4MzUyOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.