Data Analyst (MI Analyst)

Turn data into insight that drives better public services. Capita is looking for a detail-oriented Data Analyst to join a growing operation supporting the delivery of critical public sector services. This is an exciting opportunity for an analytical professional who enjoys working with operational data, identifying trends and transforming information into meaningful insights that drive performance. Supporting a large-scale customer contact operation, you'll play a key role in ensuring leaders have access to accurate, timely and actionable management information to support decision-making and continuous improvement. Working closely with Operations, Workforce Planning, Quality and Training teams, you'll help deliver reporting that supports service performance, customer outcomes and business growth. You'll be joining a dynamic environment where data is at the heart of operational success.Job title:Data Analyst (MI Analyst)Job Description: Whatyou'llbedoing Producedaily,weeklyandmonthlymanagementinformationreportsanddashboards. Analyseoperationalperformanceacrosskeymetrics,includingSLAs,KPIs,servicelevels,volumes,qualityandcustomeroutcomes. Createandmaintainreportingpacksthatsupportoperationalandclientgovernancemeetings. Validatedataaccuracy,investigateanomaliesandsupportdataqualityimprovements. Identifytrends,risksandopportunitiesthroughanalysisandperformancereporting. Providemeaningfulinsightandrecommendationstooperationalstakeholders. Supportadhocreportingrequestsandurgentbusinessintelligencerequirements. WorkcollaborativelywithOperations,WorkforcePlanning,QualityandContinuousImprovementteamstosupportdata-drivendecisionmaking. Contributetotheongoingdevelopmentandimprovementofreportingsolutions,dashboardsandMIprocesses. Whatwe'relookingfor Essential PreviousexperienceinaDataAnalyst,MIAnalyst,ReportingAnalystorsimilaranalyticalrole. Experienceproducingmanagementinformationandoperationalreporting. AdvancedExcelskills,includingdatamanipulation,validationandanalysis. Experiencecreatingdashboards,reportsandperformancepacks. Stronganalyticalskillswiththeabilitytointerpretdataandpresentfindingsclearly. Understandingofoperationalperformancemeasures,KPIsandservicemetrics. Strongattentiontodetailandcommitmenttodataaccuracy. Abilitytomanagemultipleprioritiesandworktotightdeadlines. Excellentcommunicationskillswiththeabilitytoexplaincomplexinformationtonon-technicalstakeholders. Desirable ExperienceusingPowerBIorsimilardatavisualisationtools. SQLknowledgeorexperiencequeryingdatasources. ExposuretoSnowflakeorothercloud-baseddataplatforms. Experiencewithincontactcentre,customerservice,outsourcedservicesoroperationalenvironments. Experiencewithinpublicsectororregulatedindustries. Knowledgeofworkforcemanagementorcustomercontacttechnologies. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders What’s in it for you? 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best c