Business Solution Architect- Post Implementation

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertiseNetsmart Overview: At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!   For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.  Business Solution Architect – Financial Solutions (Post‑Implementation)The Business Solution Architect serves as a trusted subject matter expert and client advisor, partnering with healthcare and human services organizations to optimize financial and revenue cycle workflows following system implementation. This role is deeply hands on and highly consultative, supporting clients where they are by diagnosing challenges, evaluating real world system usage, and delivering practical, best practice guidance that drives operational efficiency, compliance, and accurate financial outcomes.Focused primarily on finance and revenue cycle management within behavioral health and public sector environments, the Business Solution Architect works closely with clients on Medicaid, Medicare, Managed Care, and state regulated billing workflows. This includes eligibility, claims, remittance, accounts receivable, and financial reporting, with a strong emphasis on myAvatar finance functionality. Acting as a lead resource for post go live support, this role facilitates one on one client sessions, health checks, and escalations, often uncovering root causes by investigating system configuration, workflow design,, asking the right questions, and translating complex issues into clear, actionable recommendations.As part of a small, high impact solution adoption team, the Business Solution Architect collaborates cross functionally while owning client interactions end to end, from discovery and documentation through solution guidance and follow through. Success in this role requires comfort navigating ambiguity, balancing multiple priorities, and operating in fast paced client environments, all while maintaining strong documentation and clear communication. This is an ideal opportunity for a finance focused EHR expert who enjoys solving complex problems, influencing outcomes, and helping clients get the most value from their systems.ResponsibilitiesProvide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transferCultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.Manage client expectations and ensure project delivery meets goals of engagement.Coach, mentor and guide solution teams on recommended methodology practicesQualificationsRequiredBachelor's degree or equivalent relevant work experienceAt least 4 years of health care information technology implementation or consulting working experienceAt least 2 years Electronic Health Recor solution work experienceAt least 1 year of project management experienceAbility to communicate effectively with technical, clinical and operational teamsAbility to document and present architecture concepts, often narrowing complex ideas to a single overviewAbility to build strong client relationships and delivering client-centric solutionsAbility to make sense of complex, high quantity and sometimes contradictory information to effectively solve problemsPreferredAt least 2 years Netsmart EHR solution work experience (myAvatar) Experience with billing system implementations, ideally within healthcare or behavioral health environmentsProficiency in CPT/HCPCS coding for behavioral health, including inpatient and outpatient servicesHands‑on experience with 837P/837I claims, UB‑04 formatting, and clearinghouse workflowsFamiliarity with California DHCS requirements, including eligibility transactions (270/271) and claims submissionSkilled in remittance processing, 835 interpretation, and denial managementStrong accounts receivable (A/R) knowledge, including aging, reconciliation, and follow‑up strategiesExperience with Medicaid and Medicare billing, including Managed Care Organizations (MCOs)Unde