Technical Account Manager

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager.RequirementsManage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and ConsultantsService Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.Identify ways to increase customer satisfaction and increase value-add for customers.Identify customer service opportunities and manage and direct the work of the customer’s technical resources.Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.Coordinate with the managed services Managing Architect for technical resources assignment and allocation.Responds to customer technical issues and drives resolution.Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by PlanetProduces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMOManagement of Microsoft FastTrack engagementsBenefitsGenerous Paid Time Off401k MatchingRetirement PlanVisa SponsorshipFour Day Work WeekGenerous Parental LeaveTuition ReimbursementRelocation AssistanceOriginally posted on Himalayas