VP BPO Sales

LOCATIONRemote Work-at-HomePOSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities:Strategic Sales LeadershipDevelop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.Enterprise Client AcquisitionIdentify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.Relationship ManagementBuild and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.Solution DevelopmentCollaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.Market ExpansionMonitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.Sales Team DevelopmentRecruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.Performance ManagementDefine and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.Cross-Functional CollaborationWork closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.Budget OversightManage the sales budget, ensuring optimal resource allocation and ROI.Industry RepresentationRepresent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Bachelor’s degree in Business, Marketing, or related field; MBA preferred10+ years of progressive sales experience, with at least 5 years in the BPO industryProven success in selling complex outsourcing solutions to enterprise clientsTrack record of exceeding revenue targets in competitive environmentsExpertise in long sales cycles, high-value contract negotiation, and consultative sellingExceptional leadership, team-building, and strategic planning skillsStrong communication, presentation, and relationship-building abilitiesProficiency in CRM systems and sales analytics toolsDeep understanding of BPO operations, market dynamics, and client needsWillingness to travel extensively for client meetings and industry eventsAbility to foster a culture of innovation, accountability, and continuous improvementABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digi