Director of Catalog Operations

Are you driven by the challenge of building scalable systems, strengthening cross-functional execution, and establishing the operational infrastructure needed to aggressively grow a market-leading European automotive assortment? FCP Euro is seeking a Director of Catalog Operations to own the operating model, workflows, and governance that drive catalog planning and execution across a diverse assortment of SKUs and suppliers.This role exists to serve as the critical bridge between strategic product vision and day-to-day operational execution. As our product footprint expands, your mission will be to transform complex, high-volume catalog requests into predictable, automated, and streamlined processes. You will step into a pivotal leadership role, establishing the structure, decision rights, and accountability required to eliminate operational bottlenecks, reduce manual friction, and position our catalog systems to scale effortlessly alongside company growth.The ideal candidate thrives in an environment where strategy meets hands-on execution. You are a natural systems thinker and process architect who excels at translating high-level business goals into structured, efficient workflows. If you possess a relentless drive for operational excellence, a passion for building high-performing teams, and the cross-functional influence to align diverse departments behind shared goals, you will excel in this position.Joining FCP Euro means taking ownership of an indispensable core of our digital customer experience. This is an opportunity to directly shape our operational backbone, elevate our organizational capabilities, and drive business impact across our entire catalog ecosystem.About FCP Euro FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer—we are a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.Job SummaryReporting directly to the Head of Catalog and Digital Merchandising, the Director of Catalog Operations serves as the operational counterpart to Assortment and Catalog Strategy. This role carries ultimate accountability for the health, efficiency, data integrity, and throughput of FCP Euro’s catalog execution framework. By translating business priorities into disciplined operating rhythms, you will ensure that our expanding product catalog remains accurate, high-performing, and fully equipped for scale.As an operational leader, you will directly manage the Catalog Operations team while fostering strategic partnerships across Product Assortment, Customer Experience, Finance, Demand and Supply Planning, Vendor Relations, Technology, and Data teams. You will own the cross-functional intake model, service-level agreements (SLAs), operational tooling roadmaps, and governance structures required to support aggressive SKU expansion, new supplier onboarding, data and system enhancements.Responsibilities and DutiesCatalog Operating Model & Strategy Own, develop, and continuously improve the end-to-end Catalog Operating model, including governance, intake models, decision rights, and cross-functional workflows to ensure predictable delivery. Reduce dependency on informal processes and manual effort by establishing standardized operating procedures and clear accountability metrics. Drive operational capacity expansion through systematic simplification, workflow automation, and resource planning. Intake, Prioritization & Planning Cadences Build and lead a structured intake and backlog prioritization model to handle SKU setups, product rationalizations, attribute enrichment, and catalog maintenance. Exercise executive judgment to accept, defer, sequence, or re-scope incoming cross-functional work based on customer impact, margin potential, and team capacity. Establish weekly and monthly planning rhythms providing executive visibility into throughput, queue health, backlog volume, and project timelines. Execution, Assortment & Data Integrity Oversee critical catalog workflows, including New Number Announcements, data-enrichment processes, product lifecycle updates, and overall catalog health. Ensure strict catalog data integrity and completeness across customer-facing and internal downstream systems. Lead operational gap closure and readiness initiatives to support major supplier onboardings, brand launches, and merchandising campaigns. Process Engineering & Operational Scalability Continuously monitor team SLAs, cycle times, rework rates, and operational bottlenecks, instituting rapid corrective actions when needed. Design, map, and optimize future-state workflo