Customer Success Manager - Mid-Tier Financial Institutions

As a Customer Success Manager, you will optimize customer experience, coordinate post-sales implementation, and collaborate with customers to ensure they realize expected value from Equifax solutions. This role will leverage current contracts and grow revenue through customer success activities such as ensuring customers understand how to access and use Equifax solutions, communicating the value of our data and solutions, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor.RequirementsBachelor's degree from an accredited university or equivalent work experience7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutionsExperience working cross-functionally with complex, multi-divisional, multi-geographical customersExperience keeping clients engaged and increasing product usage, while building customer loyaltyExceptional communication skills to foster positive business relationshipsWillingness to travel ~20%A deep understanding of mid-tier financial institutions and market data trendsAbility to advocate for customers and foster a customer-centric team environmentAbility to manage multiple projects and priorities simultaneouslyPMP or other Project Management CertificationBenefitsComprehensive compensation and healthcare packages401k matchingPaid time offOrganizational growth potential through our online learning platform with guided career tracksOriginally posted on Himalayas