Specialist I, Learner Navigation

### **Position Summary:** The Specialist I, Learner Navigation is a full\-time remote position with set working hours of 9:00 AM \- 5:30 PM MST. The Specialist I, Learner Navigation responds to and resolves to learner needs as the first point of contact upon outreach from learners. The incumbent supports leaners in finding the appropriate contact and resources to address individual needs and concerns to support programmatic outcomes. ### **Role and Responsibilities:** * Answers phone calls, emails, and chats with the highest level of professionalism and care * Ensures follow up and resolution or escalation of learner concerns * Maintains a basic knowledge of all College services and performs soft transfers as needed * Uncovers patterns of concerns and escalates them to the appropriate party * Assists with the resolution of concerns raised in learner satisfaction surveys * Works with learners in accordance with the policies outlined in the College Catalog * Participates in the successful implementation of other functional projects as they arise * Provides learner support during live chats in FreshChat and responds to inquiries and concerns in a timely manner * Assists with additional texting and calling outreach to learners as needed ### **Qualifications and Education Requirements:** * A high school diploma is required, some college from an accredited institution is preferred * Demonstrated proficiency in Microsoft Office is required * Prior experience in higher education is preferred * Willingness to work evenings as required ***All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.*** Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer. **Our Mission** (not just words on the wall, we live it, love it, and daily contribute to it)**:** With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended\-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.