Costumer Service Team Leader

Contact Centre Team Leader Join a leading company where your growth is a priority and your impact is recognised.On behalf of our client, Manpower is seeking a motivated Contact Centre Team Leader to join a well-established organisation that invests in your development and career progression. This is a great opportunity to grow your leadership skills while gaining valuable experience in a fast-paced environment.Key Responsibilities:Lead and support a team of contact centre agentsMonitor performance and ensure targets are metHandle customer escalations professionallyProvide coaching and ongoing feedbackManage schedules and daily operationsAnalyse results and support team improvementRequirements:2–3 years’ call centre experienceTeam leadership experience is an advantageStrong communication and problem-solving skillsGood knowledge of Microsoft Office Ability to work under pressureApply today with Manpower and take the next step in your career.Originally posted on Himalayas