Billing Specialist (Remote)

Summary: ##### **The Billing Specialist plays a critical role in maintaining healthy cash flow and supporting the sales process by managing customer billing, collections, payment processing, and financial recordkeeping. This position works closely with the sales team and bookkeeper to ensure accurate invoicing, timely collections, commission tracking, and exceptional customer service throughout the payment process.** **Essential Duties and Responsibilities:** ------------------------------------------ ### **Accounts Receivable Management** * ##### **Monitor outstanding customer balances and maintain accurate accounts receivable records.** * ##### **Conduct daily follow\-up on overdue and declined payments via phone, email, and text.** * ##### **Resolve billing questions and payment issues in a professional and timely manner.** * ##### **Negotiate and implement modified payment schedules when appropriate.** * ##### **Document all collection activities and customer communications.** ### **Billing \& Invoicing** * ##### **Generate invoices for products, services, and additional work requested by customers.** * ##### **Ensure invoices are accurate and sent promptly.** * ##### **Process customer payments through the company's payment processing platform.** * ##### **Maintain organized billing records and supporting documentation.** ### **Sales Team and Operational Support** * ##### **Assist the team with payment processor setup and customer financing/payment options.** * ##### **Provide administrative support related to customer accounts and payment status.** * ##### **Coordinate with sales representatives to ensure a smooth customer billing experience.** ### **Commission Administration** * ##### **Track sales commissions and maintain accurate commission records.** * ##### **Verify commission calculations and prepare reports for management and payroll.** ### **Bookkeeping Support** * ##### **Organize and file receipts and supporting financial documentation.** * ##### **Assist the bookkeeper by maintaining accurate financial records and documentation.** * ##### **Communicate discrepancies promptly.** * ##### **Support month\-end record preparation as needed.** **Qualifications:** ------------------- ##### **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** ### **Education/Experience** * ##### **Experience in billing, accounts receivable, bookkeeping, or administrative accounting preferred.** * ##### **Strong customer service and communication skills.** * ##### **Comfortable making collection calls and following up consistently with customers.** * ##### **Excellent organizational skills and attention to detail.** * ##### **Ability to manage multiple priorities in a f